All prices on this website are exempt from VAT. Shipping is included in the illustrated prices for ticket sales, however for merchandise but is calculated during the checkout procedure based on destination and consignment weight.

We automatically take payment from your credit/debit card immediately upon you confirming your order - if, in the highly unlikely event, we are unable to fufill you order within 5 working days we will offer to refund your card whilst we await stock. Even though payments are taken realtime, all orders are subject to our sales team approval and will be checked prior to despatch to ensure that the details provided are valid. All payments will be billed as POZZANI on your card statement, who kindly provide the website hosting and management on our behalf.

To eliminate our losses caused by potential pricing and/or technical misrepresentations, we reserve the right to refuse any sale from this site for any reason. Email confirmations are sent automatically for your records and do not constitute any contract to supply the goods ordered at the prices stated. We will typically contact you within 24hrs (office hours only), if there is a problem.

All goods are sent via insured delivery. We will usually replace any product which is damaged in transit immediately and deal with the courier firm to seek compensation ourselves. However, we reserve the right to not replace items prior to any invesitagation by the courier firm, and to inspect any goods prior to issuing replacements.

As courier/royal mail delivery is entirely beyond our control we accept no responsibility for delays in transit, or any consequential losses you incur as a result of such delays.

ALL TICKET SALES ARE FINAL - DUE TO THE PLANNING OF THE EVENT WE CANNOT REFUND TICKETS ONCE THEY HAVE BEEN SOLD. TICKETS ARE TRANSFERRABLE, HOWEVER, PLEASE EMAIL US TO LET US KNOW IF YOU INTEND TO DO THIS.